MRF team member up for helpline award

28 Oct 2019
MRF team member up for helpline award

A key member of Meningitis Research Foundation’s Support Services team has been shortlisted for Helpline Employee of the Year award. 

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines and their staff and volunteers do in providing information, support and advice to improve people's lives.

Katherine Carter, Information and Support Officer, has been part of MRF's Support Services team since 2015.  She was nominated for the Helpline Award because she supports people affected by meningitis and septicaemia every day. 

Katherine talks to people who contact MRF via the Helpline or webchat, responds to their concerns and worries, and provides information to help people make decisions that are right for them.  Katherine also helps to organise events such as Meningitis Meet-ups which provide regular opportunities for people affected by the disease to meet each other, and helps to organise our Pushing the Boundaries and Life after Limb Loss days which supports families who have children with limb loss as a result of this disease. 

Katherine says: “I feel honored to have been nominated for this award. I am proud of the service we provide and humbled by those that we support on a daily basis.”

Cat Keeling, Support and Member Manager says: “The MRF Helpline provides invaluable support to individuals and families affected by meningitis and septicaemia, whether they are living with after effects caused by the disease or coping with the death of a loved one. We are passionate about this cruel disease, and we remain committed to raising awareness of signs and symptoms, supporting around what to do if you are worried and giving a listening ear to someone going through the hardest time of their lives.

“Katherine is a kind, knowledgeable and trusted member of the team and every day I see the difference she makes to the people accessing the service. Well done!”


The MRF Membership and Support team are here for you for any questions you might have about meningitis and septicaemia and their effects on you or your family and friends.

MRF’s helpline hours are Monday – Friday 9am – 5pm

Tel: UK 080 8800 3344/Ireland 1800 41 33 44

Media contact
Holly Edwards - Communications Manager
Tel: 07875 498 047
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