Support Services Manager

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Support Services Manager

Job Purpose and Summary

Meningitis Research Foundation has been supporting people affected by meningitis and meningitis-related sepsis for nearly 30 years.  

We offer emotional support to those affected by meningitis in their darkest moments, answering people’s questions on the phone, email, social media and online chat as well as at events and outreach activity across the UK and Ireland, so no one affected by meningitis is alone.  

We strive to connect people with evidence-based information and specialists wherever we can, answering queries accurately and quickly so they can make informed healthcare decisions for themselves and those they love.  

A role that genuinely makes an impact on people’s lives, you will manage and drive forward our Support Services, including overseeing the operational delivery of the Service across all channels, our Ambassadors program, outreach activities, and support-related links with UK and Ireland health bodies, related charities, and organisations.  

How to apply

All candidates are requested to submit a covering letter stating why you think you are suitable for this role and a CV.  

The final closing date for completed applications is 5pm GMT on Friday 1st March. Interviews will take place on a rolling basis and, if we find a suitable applicant before the deadline, we may close this vacancy earlier. 

Applications are particularly encouraged from candidates that may previously have, or feel like they have, experienced being excluded from generally advertised roles due to their gender, ethnicity, disability status or sexual orientation.  

Interviews will be in person, in our offices in central Bristol. Candidates should be prepared to travel if necessary to attend an interview. Travel expenses will be reimbursed and candidates with individual travel, access or disability support requirements are encouraged to communicate their needs to enable appropriate support to be provided to ensure access to interviews.  

If you have any questions, or would like to discuss the role further, please contact kimd@meningitis.org. Please return CVs and covering letters via e-mail to kimd@meningitis.org.  

We are committed to safeguarding, and any advertised role will require references and confirmation of your identity will be undertaken. For this role, you will also need to be DBS checked. Following receipt of satisfactory references, the successful candidate will be able to start work soon after receiving their offer of employment.

The starting salary for this role is £35,000 p/a (negotiable within the role’s salary band, dependent on experience) including 2% employee pension contribution + 6% employer pension contribution. Paid in arrears on or around 25th of each month. 

Following receipt of satisfactory references, the successful candidate should be able to start work soon after receiving their offer of employment.