We regret that we are only able to respond to enquiries originating from:
- England
- Wales
- Scotland
- Northern Ireland
- Republic of Ireland
England and Wales
Meningitis Research Foundation
Midland Way
Thornbury
Bristol
BS35 2BS
Tel: 01454 281811
Fax: 01454 281094
Scotland
Meningitis Research Foundation
133 Gilmore Place
Edinburgh
EH3 9PP
Tel: 0131 228 3322
Fax: 0131 221 0300
Northern Ireland
Meningitis Research Foundation
71 Botanic Avenue
Belfast
BT7 1JL
Tel: 028 9032 1283
Fax: 028 9032 1284
Republic of Ireland
Meningitis Research Foundation
63 Lower Gardiner Street
Dublin 1
Tel: 01 819 6931
Fax: 01 819 6903
Email us at info@meningitis.org
Use our feedback form
Or use one of our email response forms;
If you have a query about meningitis or septicaemia
To order information resources about meningitis and septicaemia and the work of the Foundation
Complaints procedure
Meningitis Research Foundation makes every effort to provide high quality services, to be honest and open, caring and professional. We value your feedback, whether positive or negative.
We welcome all your comments and aim to deal with them swiftly and effectively. We share positive feedback with staff and volunteers, so they can see what we do well. We regret we are only able to reply to correspondence from the countries listed above.
If you have a complaint, the procedure is:
Stage 1
It will be acknowledged within five working days. The acknowledgement will set out who will deal with the complaint and a timescale within which a full reply will be given. It may ask for further information.
Stage 2
The charity tries to resolve any complaint at the point of contact - ideally by the member of staff receiving the complaint, who will investigate the complaint.
Stage 3
We will decide the appropriate course of action.
Stage 4
We will reply stating what we have discovered and the outcome. This may be done:
- by letter;
- by telephone;
- by e-mail;
- by fax;
- in person or through a representative;
- through an evaluation questionnaire in appropriate cases.
If you are not satisfied, you can write to us saying how you think your complaint has not been sufficiently dealt with, and a report will be passed to a manager to investigate further.
If the complainant remains dissatisfied with the management or outcome of their complaint they may make an appeal to the Chief Executive, whose decision will normally be binding. If the complaint is about the Chief Executive, the matter will be referred to the Chair of Trustees.
More information can be found by following the links below:
Fundraising Standards Board
Institute of Fundraising
Telephone Helplines Association
Charity Commission
Office of the Scottish Charity Regulator
Page last updated 28.03.07